Version v1 · Effective 2026-04-24 · Cheryl AI, Inc.
These Terms of Service ("Terms") govern your use of Cheryl AI, Inc.'s ("Cheryl", "we", "us") Chrome Extension, web dashboard, and related services (collectively, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service. A separate Business Associate Agreement (BAA) governs PHI handling and controls over these Terms where PHI is involved.
The Service is intended for telehealth platforms and clinics that provide GLP-1 therapy, and their authorized prior-authorization staff, prescribers, and administrators. You represent that you are an authorized member of such an organization's workforce, that you are permitted to access the patient information you enter, and that you will use the Service only for legitimate prior-authorization purposes.
Cheryl is an AI pharmacist specialized in GLP-1 prior-authorization letters. All clinical decisions and prior-authorization submissions remain the responsibility of the rendering provider. Every drafted PA letter, ICD-10 code, clinical citation, and payer-criteria assessment is advisory — you must review each before submission. Cheryl is not a substitute for your clinical judgment or for the payer's adjudication of the request.
We target high accuracy but cannot guarantee every draft, code, or citation is correct. You and the rendering provider remain responsible for reviewing every drafted PA letter, ICD-10 code, clinical citation, and payer-criteria assessment before it is submitted to a payer. Cheryl maintains an auditable trail that you can export at any time.
The Service is a tool for providers. It does not provide medical advice to patients. Patient instructions generated by the Service must be reviewed and approved by the licensed provider before sharing.
Our Privacy Policy and BAA describe how we handle your data. In the event of any conflict between these Terms and the BAA with respect to PHI, the BAA controls.
Cheryl retains all rights in the Service software, models, prompts, data assets, and documentation. You retain all rights in your clinical content. You grant Cheryl a non-exclusive, limited license to use your content solely to provide the Service to you.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHERYL DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. CHERYL DOES NOT WARRANT THAT SUGGESTIONS WILL BE ERROR-FREE, THAT THE SERVICE WILL BE UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHERYL'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE FEES YOU PAID TO CHERYL IN THE 12 MONTHS PRECEDING THE CLAIM. CHERYL IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST REVENUE, DENIED PRIOR AUTHORIZATIONS, DENIED CLAIMS, OR AUDIT FINDINGS — EVEN IF ADVISED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify and hold Cheryl harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from (a) your violation of these Terms, (b) your use of the Service in violation of law, or (c) your submission of prior-authorization requests or claims to payers based on Cheryl's drafts without review.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms will be resolved by binding arbitration administered by JAMS in Wilmington, Delaware, under JAMS Streamlined Arbitration Rules. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights or to enforce confidentiality obligations.
YOU AND CHERYL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
We'll email clinics if we materially change these Terms. Non-material updates may be made without notice but will be reflected in the version number. Continued use after notice constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service.
These Terms, together with the BAA and Privacy Policy, constitute the entire agreement between you and Cheryl with respect to the Service and supersede any prior agreements on the same subject matter.
v1 published 2026-04-24; revised 2026-06-23 for GLP-1 prior-authorization scope; revised 2026-06-29 to correct the authentication method (email + password) and the data-export channel. Subject to counsel review before general availability.